AVP-Chargeback / Dispute Management- Chennai

Location: Chennai   •   Experience: Senior Level   •   Openings: 1
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Job description

Job Title: AVP - Chargeback / Dispute Management
Location : Chennai
Work Model: Work from office

Candidate Expectation
Total work experience of 18+ years of experience in Banking and Cards domain with hands on experience in Dispute and Fraud Management
Minimum Bachelor’s degree (preferably in a Business/Finance/Accounting related field) with a Masters or Domain Certification
Preferred candidate Industry: Outsourcing/BPO/KPO/Management consulting/GCC/GBS

Job Description:
Experienced Cards Disputes & Fraud Operations Leader with strong expertise in Credit/Debit Card Disputes, Chargebacks, Fraud Management, and International BPS Operations. The candidate will be responsible for end-to-end operations, client management, team leadership, compliance, and process transformation.
Roles and Responsibilities:
·        18+ years of BFSI/Banking experience with strong Cards domain expertise.
·        10+ years of team/people management, preferably managing 100+ FTEs.
·        Hands-on experience in Cards Disputes/Chargebacks.
·        Strong expertise in Visa/Mastercard, Fraud & Dispute Management.
·        Experience in International BPS/BPO Operations.
·        Manage end-to-end Credit & Debit Card Disputes and Chargeback Operations.
·        Strong knowledge of Visa & Mastercard dispute/chargeback rules.
·        Handle Fraud & Non-Fraud Disputes, Representment, Pre-Arbitration, Arbitration, and Investigations.
·        Lead Fraud Prevention, Transaction Monitoring, and Risk Mitigation activities.
·        Manage large teams of 100+ members and develop leadership capabilities.
·        Drive SLA, KPI, Quality, Productivity, and TAT performance.
·        Manage client relationships, stakeholder expectations, escalations, and governance.
·        Identify and drive process improvement, transformation, automation, and cost-efficiency initiatives.
·        Ensure compliance with Visa/Mastercard regulations, PCI DSS, AML/KYC, and applicable regulatory requirements.
·        Provide thought leadership and strategic direction for Cards Operations.
·        Excellent Client & Stakeholder Management skills.
·        Strong communication, analytical, problem-solving, and presentation skills.
·        Proficiency in MS Excel and PowerPoint.
·        Willingness to work in US/night shifts.
 
 
 
Key skills: Cards Dispute Management, Chargeback Operations, Credit Card Disputes, Debit Card Disputes, Fraud Management, Visa Mastercard Disputes, Card Operations, Pre-Arbitration, BFSI Operations, Dispute Resolution, Fraud Investigation, Payment, Merchant, Visa Chargeback, Mastercard Dispute, Cards Servicing. Acquiring, Issuing, Visa, Mastercard, Settlement, Reconciliation