AGM/AVP - F&A Customer Leader - Mumbai
Location: Mumbai
• Experience: Senior Level
• Openings: 1
Job description
Job Title: AGM/AVP - F&A Customer Leader
Job Location : Mumbai
Work Model : Work from office
Candidate Expectations & Responsibilities :
Candidate must have minimum
17-20 years of experience in FAO operations , PTP, OTC, RTR along with
FP&A.
Led Large delivery teams of
200-300+ FTEs, for key global accounts in finance operations across all towers.
Preferable Qualification:
Accounting & Finance – CA, B.Com/ M.Com, ICWA, MBA
Preferrable Client Industry:
Retail
Driving operations,
understanding customer transformation and digitization needs, executing high
impact transformation projects as a part of delivery etc.
Key Roles &
Responsibilities:
Overseeing the daily business
and administrative operations and improving operating procedures for optimal
efficiency
Assessing and enhancing the
efficiency of internal and external operational processes
Leading and motivating staff
to achieve organizational objectives
Overseeing the recruitment
process to attract the best candidates and reduce employee turnover
Mentoring and inspiring
employees to key into the vision of management
Establishing policies that
improve and promote account vision and culture
Evaluating company
performance and recommend strategies to improve results
Collaborating with management
and other stakeholders to raise capital and carry out other business-expanding
strategies
Provide strategic direction
for delivery excellence, operating model maturity, SLA/KPI achievement,
productivity improvement, and standardization across accounts, geographies, and
service lines.
Manage large teams through
effective people leadership, performance management, succession planning,
recruitment, capability building, engagement, and appraisal governance.
Drive process re-engineering,
transitions, migrations, automation, continuous improvement, and transformation
initiatives to enhance efficiency, control, scalability, and customer
experience.
Partner with clients, senior
leadership, internal stakeholders, delivery teams, technology teams, and
support functions for governance reviews, escalations, audits, contract
changes, and business growth opportunities.
Champion digital enablement
by leveraging ERP platforms, workflow tools, analytics, dashboards, automation
solutions, and business intelligence capabilities such as SAP, Oracle, HFM,
BPC, Blackline, Azure, Power BI, and Alteryx.
Deep understanding of finance
shared services, BPO delivery models, global service delivery, service
management, and cross-functional operating environments.
Strong exposure to ERP
platforms and enabling technologies, including SAP ECC/S4HANA, Oracle, HFM,
BPC, Blackline, Azure, Power BI, Alteryx, workflow tools, and reporting
automation solutions.
Excellent leadership and
communication skills, including executive stakeholder management, client
engagement, presentation, negotiation, conflict resolution, articulation, and
multitasking.
Proven ability to manage
client-facing operations, governance forums, KPI reviews, audit readiness,
service reviews, business continuity, contractual commitments, and commercial
discussions.
Strong experience in program
management, transitions, transformation roadmaps, change management, process
stabilization, and large-scale operational improvement initiatives.
Proven experience in a
senior executive role
In-depth understanding of the
industry and the workings of different departments of a company, including
finance, recruitment and human resources
Excellent leadership and
organizational skills
Knowledge of accounting,
financial analysis and data analysis
Outstanding written and oral
communication skills
Strategic planning and
business development
Must be flexible with shifts
as per requirement of client
Leadership &
Behavioural Skills:
Executive presence and strong
communication skills
Ability to influence senior
stakeholders and manage ambiguity
Strong decision-making and
problem-solving capability
High emotional intelligence
and conflict management skills
Delivery & Commercial
Skills:
Program and portfolio
management
Financial acumen and P&L
management
Contract interpretation and
commercial awareness
Data-driven performance
management
Candidate Industry (BPO / KPO / GBS / GCC / GSS / Captive
Shared Services)
Flexible with shifts as per business required