Manager - P2P Operations

Location: Hyderabad   •   Experience: Senior Level   •   Openings: 1
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Job description

Job Title: P2P Operations
 
Job Location: Hyderabad
 
Work Model: WFO
 
Candidate Expectations
 
Total Experience and Relevant Experience: 10–15 years of overall experience with strong relevant experience in Procure-to-Pay (P2P) operations and service delivery management.
 
Candidate Location: PAN India
 
Skills – Mandatory:
 
End-to-end service delivery management
SLA and KPI management
Customer relationship and governance
Financial and business performance management
Escalation management
Resource and workforce planning
Cost optimization
Process automation, RPA and analytics
Compliance and process governance
People and performance management
Attrition management
Pyramid optimization
Stakeholder management
 
Education and Certification
 
Qualification: B.Com / M.Com / MBA / ICWA / CA
 
Detailed Job Description
 
JD:
 
Lead end-to-end Procure-to-Pay (P2P) operations while ensuring adherence to agreed SLAs, KPIs and customer commitments.
 
Manage P2P processes including procurement support, purchase orders, invoice processing, exception management, vendor management and payment-related activities.
 
Ensure zero-surprise delivery through proactive monitoring of operational performance, risks and potential issues.
 
Drive delivery against financial, operational and business objectives.
 
Manage customer and stakeholder relationships through structured governance, performance reviews and regular communication.
 
Proactively identify opportunities for process improvement, value creation and additional business within existing engagements.
 
Ensure timely resolution of customer escalations, invoice exceptions, process issues and operational challenges.
 
Drive P2P KPI metrics such as productivity, turnaround time, invoice accuracy, exception rate, SLA adherence and process efficiency.
 
Identify and implement automation opportunities using RPA, analytics and digital solutions across P2P processes.
 
Identify key cost drivers and implement initiatives for cost optimization and productivity improvement.
 
Ensure compliance with financial controls, audit requirements, policies and defined P2P process standards.
 
Plan resources based on transaction volumes, business requirements and available headcount.
 
Drive effective workforce utilization, capacity planning and responsibility allocation.
 
Conduct performance reviews and appraisals while driving individual and team performance.
 
Manage attrition through employee engagement, skip-level meetings and targeted retention initiatives.
 
Drive continuous improvement, standardization and process transformation across P2P operations.
 
Ensure effective pyramid optimization to improve productivity, cost efficiency and workforce effectiveness.