Senior Manager/AGM/AVP- HRO Delivery - Bangalore
Location: Bengaluru
• Experience: Senior Level
• Openings: 3
Job description
Job Title : Senior Manager/AGM/AVP- HRO Delivery
Head
Locations : Bangalore
Work Model : Work from office
Candidate Expectation
Total work
experience of 12+ years of global HRO delivery.
Experience in delivery management roles, with a proven track
record of delivering results in a fast-paced environment.
Strong leadership and team-building skills.
Proficiency in cross-functional collaboration
Excellent communication and interpersonal abilities.
Proficiency in delivery management software and ERP systems.
Analytical thinking and problem-solving skills.
Ability to thrive in a dynamic, constantly evolving
environment
Qualification:
Any graduate
Minimum 15
years education, Bachelor’s degree, MBA or equivalent from a reputed institution.
Preferred
candidate Industry
Outsourcing/BPO/KPO/Management
consulting/GCC/GBS
Job Description:
The role of a Delivery Head is pivotal in ensuring the
successful execution of projects and services. Key responsibilities include:
Project Management Oversight: Leading and overseeing
multiple projects from initiation to completion, ensuring alignment with
strategic goals.
Resource Allocation: Managing and allocating resources
effectively, optimizing team performance and project outcomes.
Client Relationship Management: Building and maintaining
strong relationships with clients, ensuring their needs are met and
expectations exceeded.
Quality Assurance: Implementing quality control processes to
ensure all deliverables meet the highest standards.
Performance Metrics: Establishing and monitoring KPIs to
measure project performance and team productivity.
Cross Functional Collaboration: Working closely with various
departments (sales, marketing, product development) to ensure seamless
delivery.
Team Leadership and Development: Leading, mentoring, and
developing the delivery team, fostering a culture of continuous improvement.
Risk Management: Identifying potential risks and developing
mitigation strategies to address them proactively.
Flexible with Global work timings
Key skills: HRO Operations, hire to retire, Global
HRO, Workday, HRO Service delivery, Transformation