Manager/Senior Manager – HRO Transformation Lead – Mumbai/Bangalore

Location: Mumbai, Bengaluru • Experience: Senior Level • Openings: 3

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Job description

Job Title: Manager/Senior Manager – HRO Transformation Lead – Mumbai/Bangalore

Job Location: Mumbai/Bangalore

Work Model: Mandatory Work from Office

Candidate Expectations

Total and Relevant work Experience of 10+ Years in HRO Transformation

Candidate Location - Anywhere in India

Candidate Industry (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)

Education and Certification

Qualification: Minimum 15 years education, Bachelor’s degree, MBA or equivalent from a reputed institution.

Detailed Job Description

Proven experience leading large-scale transformation programs with measurable business outcomes.

Demonstrated success stories in: o Process reengineering o Digital transformation o Automation implementation

Cost optimization o Productivity improvement

Service delivery enhancement

Experience working with global clients and leading cross-functional transformation initiatives.

Strong HRO domain knowledge

Lean / Six Sigma methodologies

Automation & AI adoption

Executive communication and presentation skills

Experience with Workday, ServiceNow, Oracle HCM, SAP SuccessFactors, or similar HR platforms

Responsibilities:

Define and execute the HRO transformation roadmap aligned to business and client objectives.

• Identify opportunities for process simplification, standardization, digitization, and automation.

• Drive productivity, quality, compliance, and customer experience improvements across HRO operations.

• Build business cases and track benefits realization for transformation initiatives.

• Leverage strong understanding of end-to-end HRO processes (preferably UK) including Payroll, Pensions & Benefits, Workforce Administration, Global Mobility & Relocation Assistance Service, Onboarding & Client Deployment Screening (TA), and Learning & Development (including L&D Admin, Non-L&D Event Management & Learning Vendor Management).

• Partner with operations teams to identify process maturity gaps and improvement opportunities.

• Establish best practices and operational excellence frameworks. 3. Automation & Innovation:

• Lead implementation of automation and AI-led solutions including RPA, workflow automation, analytics, and GenAI initiatives.

• Collaborate with technology and business teams to deliver scalable transformation solutions.

• Foster a culture of innovation and continuous improvement.

• Engage with senior client stakeholders and leadership teams to shape and drive transformation agendas.

• Present transformation roadmaps, progress updates, and value realization outcomes.

• Influence stakeholders to drive adoption and sustain change. 5. Governance & Change Management:

• Work with the governance team to establish governance mechanisms to track transformation initiatives.

• Manage risks, dependencies, and transformation-related escalations.

• Lead change management, communication, training, and adoption activities.

Key Skills

HRO, "HRO Transformation", RPA, "Hyper automation", Process excellence, HRO Process, "Agentic AI", "GenAI"

Other Remarks

Open to work in global timing

Documents Mandatory- Personal, Academic and professional