Senior Analyst / Business Process lead - Fraud Detection/ Cards dispute – Mumbai
Location: Mumbai
• Experience: Senior Level
• Openings: 3
Job description
Job
Title –
Senior Analyst / Business Process lead - Fraud Detection/ Cards dispute
Job
Location – Mumbai (Powai)
Work
Model –
Work from Office
Candidate
Industry –
Banking / Financial Services / BPO / KPO / GBS / GCC / GSS / Captive Shared
Services
Candidate
Location
– anywhere in India
Education
and Certification Qualification – Bachelor’s degree, preferably in
Commerce / Business / Finance / Accounting.
Detailed
Job Description
Minimum
3+ years of experience in Banking and Financial Services, preferably in Cards
Chargeback, Collections or Fraud Operations.
Experience
in Customer Cards Dispute Processing, covering Fraud and Non-Fraud Disputes.
Experience
in Fraud Chargeback Control.
Experience
in Dispute Rules Review and Implementation.
Experience
in Compliance Changes Implementation.
Experience
in UAT Support.
Ability
to meet Productivity, Accuracy, KPI and Client-defined SLA requirements.
Role
Key Responsibilities:
Customer
Cards Disputes Processing
Fraud
& Non-Fraud Disputes
Fraud
Chargeback Control
Dispute
Rules Review & Implementation
Compliance
Changes Implementation
UAT
Support
Productivity,
Accuracy, KPI & SLA Management
Additional
assignments as required by Management
Key
Skills:
Cards
Operations – Disputes, Cards Disputes, Chargeback, Fraud Operations,
Collections, Fraud & Non-Fraud Disputes, Fraud Chargeback, UAT, Dispute
Rules, Compliance, Analytical Thinking, Client Communication, Presentation
Skills.
Language: English proficiency
Shift: Candidate should be
flexible with the specified shift.