Digital Transformation ( CommTech )
Location: Hyderabad
• Experience: Senior Level
• Openings: 1
Job description
Job title: Digital Transformation ( CommTech )
Location: Hyderabad
Work Mode: Work From Office
Candidate Specification: 15+ years of
experience in Process Excellence with Black Belt Certified
Candidate Location: Pan India
Skills: Business
Analysis, Product Management, Digital Transformation, Fintech, Digital Payments,
Banking Domain, Process Optimization, Requirement Gathering
Candidate Industry: IT / ITES
Education and Certification: Any Bachelor’s
degree
Job Description
Drive continuous improvement through training, coordination
and implementation principles of Lean/Six Sigma in day-to-day operation
Expert in process improvements , Reengineering and Digital Transformation
Lead hands-on application of Lean tools to eliminate waste
and execute high-impact process improvement projects in addition to mentoring
and facilitation of Green Belt projects
Analyze current situation (As-is), identify improvement
opportunities and recommend & implement measures (To-be) to re-engineer
processes
Act as a Change Agent and work closely with Operation,
Transition, Training, and Clients to optimize Quality, Efficiency, Cost and
Customer Value in multiple client engagements
Communicate and collaborate with internal stakeholders and
customers (both at onsite and off-shore) to understand their pain
areas--working to apply their insights to challenge and modify current
approaches/ways of doing things
Work closely with Operation teams to obtain input of diverse
views, facilitate generation of ideas, analyze operational risks (FMEA), extend
support in managing client escalations (RCA/CAPA) and work across traditional
functional boundaries to mitigate risks and establish common goals to deliver
value to the business
Design and implement KPI measures, measurement systems and
visual tracking controls/dashboards to manage process performance for
sustainability and continuous improvement
Identify Automations opportunities and lead the end to end
process transformation using RPA, AI/ML and GenAI