Team Lead/Assistant Manager-Consumer Lending - Lead/QA-Pune
Location: Pune
• Experience: Senior Level
• Openings: 3
Job description
Job Title: Consumer Lending (US Banking) -Lead/QA
Job Location: Pune
Job Location: Pune
Work Model: Work from Office
Candidate Industry : (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)
Candidate Location: Anywhere in India
Education and Certification
Candidate Industry : (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)
Candidate Location: Anywhere in India
Education and Certification
Qualification: Any Degree
Detailed Job Description:
• Experience in various
banking processes like Consumer lending, Retail banking, Collections, Credit Card
operations, payments etc. within back-office services
• Demonstrated experience analyzing data, identifying
trends, and recommending solutions.• Any Graduate/ Post-Graduate
with 5 to 8+years of hands-on experience in US Consumer Lending
• 2-3 years of quality assurance, operations and US banking experience.
• Prior experience in US Consumer Lending and BFSI Support Services.
• 2-3 years of quality assurance, operations and US banking experience.
• Prior experience in US Consumer Lending and BFSI Support Services.
• Well versed with the roles
and responsibilities of a team lead and effectively manage fragmented process with the US banking
domain will be a plus.
• Experience and understanding
of various banking processes like Consumer lending, collections, deposit,
credit card operations, payments etc. within back-office services.
• Review transaction
processed, data entry, exception keying and other administrative duties to
support day to day operations
• Experience to carry out
moderately complex work assignments. Identifies and escalates issues when
appropriate and follows all applicable local state and national laws and
regulations surrounding the domain requirements.
• Review and manage work
lists, internal reports with work assigned daily for matters involving BFSI
operations. Expertise in banking domain to help protect members and keep the
client within compliance.
• Maintain quality and
production standards as defined by business. Perform other job-related duties
and special projects as required.
• Achieve the client defined & internal targets pertaining to productivity, quality, attendance, training etc.
• Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex programs, practices and policies.
• Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.
• Encourages and motivates the team. Understands team members to delegate responsibly,
• Achieve the client defined & internal targets pertaining to productivity, quality, attendance, training etc.
• Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex programs, practices and policies.
• Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.
• Encourages and motivates the team. Understands team members to delegate responsibly,
remaining accountable.
Networks effectively with employees, customer and management.
Promotes the health and
safety and wellbeing of employees. Actively promotes diversity and
Inclusion.
• Proficient in preparing
team production & SLO reports and in presenting same to the
Management.
• Proven track of
efficient team management evidenced by good attrition management, SLO
management, ZERO customer
escalation, ZERO noncompliance reported in process
management.
• Develops positive
working relationships with others and effectively maintains them over time. Should
be capable in gaging concerns of individual at team level as well as process
level.