Senior Manager - HRO practice
Location: Bengaluru, Pune
• Experience: Senior Level
• Openings: 1
Job description
Job Title: Senior
Practice Lead – HRO Practice
Job Location: Bangalore
Work Model: Work
from Office
Candidate
Expectations
Total Experience
and Relevant Experience – Minimum of 14-16 years of BPO or professional
services experience with 8-10 years of HRO domain experience including Global
payroll processing, Employee Data Management, Benefits, Talent Acquisition
& Learning
Candidate
Location - Anywhere
Skills – HRO,
Transformation, COE, Solutions
Candidate
Industry – BPO / KPO
Diversity – Any
Education and
Certification
Qualification: Master
degree preferred
Job responsibility
Strategy
Planning, Business Development and Transition Management:
Requires
understanding of the workings of HR Processes in Payroll, Workforce
Administration, Recruitment, RPO or Learning Management
Partner with
transition team and delivery excellence, transformation projects, etc., to
ensure a robust transition organization to manage transitions involving deep
HRO domain capabilities
Provide support
to the Sales team and Account management teams based on an in-depth
understanding of a specific domain within the Practice to create a pipeline of
clients and grown revenue
Provide expert
view on trends in HRO domain based on domain expertise to differentiate and
position the practice with analysts/clients/deal consultants
Anchors internal
governance (such as best practice sharing sessions, practice forums etc.) to
adhere to the Practice governance model
Improve domain
specific process efficiency and effectiveness to enhance productivity and gross
margin
Experience in
generating demand / pipeline and establishing client contacts on a proactive
basis inside and out of existing accounts
Experience with
working with cross-functional teams remotely – excellent communication,
organization, and project management skills required
Provides subject
matter and domain expertise for the functions being services for the client,
brings about Process and Productivity Improvements in coordination with
internal teams and per client and organization targets.
Works in
coordination with technology group who support the project and manages the
requirement gathering, testing, sign off and UAT from the client for the
changes in the processes. People Management:
Carry out
functional domain intensive training to get the appropriate domain skilled
resources
Execute
development and roll-out of domain training programs either internally or its
partnership with external vendors to build competency within the Practice
Creates career
development & succession planning for direct reports
Reviews the
career development methodology for the engagement in order to ensure
sustainable employee engagement & motivation in the engagement.
Accountable for
metrics like Employee Satisfaction and Attrition.
Must Have
Graduate in any
stream
HRO domain
experience including Global payroll processing, Employee Data Management,
Benefits, Talent Acquisition & Learning • Experience in HRMS/ERP like (SAP,
SuccessFactors, Workday etc.)
Experience on
Payroll systems such as ADP Streamline, Celergo, SAP Payroll, CGI, Lessorlon,
Decidium or Dayforce
Results and
deadline driven
Experience in
Solution Design, Business Development and Transition Management
Experience in
managing operations in third party environment Good to have
Experience in
multi country payroll processing will be an advantage
Certifications in
HR will be an advantage
Six sigma green
belt trained will be preferred
Exposure to WFM
tools would be a plus.
Good to have
Experience in
multi country payroll processing will be an advantage
Certifications in
HR will be an advantage
Six sigma green
belt trained will be preferred
Exposure to WFM
tools would be a plus.