Senior Manager - HR Operations
Location: Bengaluru
• Experience: Senior Level
• Openings: 2
Job description
Job Title: Senior Manager – HRO Operations
Job Location:
Bangalore
Work Model: Work
from Office
Candidate
Location - Anywhere
Skills – HR Operations,
Hire to Retire, Payroll
Candidate
Industry – BPO / KPO
Education
& Qualifications
Graduate — any
discipline (Bachelor's or equivalent).
MBA / post-graduate degree preferred.
8–12 years HR operations; 5+ years managing complex GBS/SSC delivery.
MBA / post-graduate degree preferred.
8–12 years HR operations; 5+ years managing complex GBS/SSC delivery.
Job responsibility
Service
delivery management across multiple process towers
Accountable
for end to end HR Admin service delivery across multiple geographies/markets
Own P&L accountability for HR Admin tower headcount, attrition, cost per transaction
Drive transformation initiatives automation, AI deployment, process re-engineering
Manage Client stakeholder relationships
Lead quarterly business reviews and governance forums
Partner with Client Global Process Owners on process design and SLA frameworks
Develop and execute talent strategy for the HR Admin tower
Own P&L accountability for HR Admin tower headcount, attrition, cost per transaction
Drive transformation initiatives automation, AI deployment, process re-engineering
Manage Client stakeholder relationships
Lead quarterly business reviews and governance forums
Partner with Client Global Process Owners on process design and SLA frameworks
Develop and execute talent strategy for the HR Admin tower
Skill Set
Senior
operations management multi-site, multi-country
Workday HCM ability to advise on configuration, integration, and roadmap
ServiceNow HRSD programme governance and service design
Financial acumen tower P&L, cost modelling
Executive-level stakeholder management and communication
Change management and transformation leadership
Workday HCM ability to advise on configuration, integration, and roadmap
ServiceNow HRSD programme governance and service design
Financial acumen tower P&L, cost modelling
Executive-level stakeholder management and communication
Change management and transformation leadership