Manager/Senior Manager – Operations Excellence(BFSI) - Blackbelt - Kolkata

Location: Chakpachuria   •   Experience: Senior Level   •   Openings: 1
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Job description

Job Title: – Manager/Senior Manager – Operations Excellence(BFSI) - Blackbelt
Job Location: – Kolkata
Work Model: – Work from Office
Candidate Industry: – BPO / KPO / GBS / GCC / GSS / Captive Shared Services
Candidate Location: – Anywhere in India
Education and Certification Qualification:
Bachelor’s degree in any relevant discipline.
Certified Lean Six Sigma Black Belt (Mandatory)
 

Detailed Job Description:
Total work experience of 10+ Years, Minimum 5+ years in Operational Excellence, Continuous Improvement, Transformation, Quality, or Process Excellence roles
Strong exposure to BFSI/BPO/BPM operations
Experience leading cross-functional improvement projects
Operational Excellence & Continuous Improvement
  • Lead Lean Six Sigma Black Belt projects across BFSI operations
  • Drive process improvement initiatives using DMAIC methodology
  • Identify opportunities to improve efficiency, productivity, quality, and customer experience
  • Facilitate Kaizen workshops and value stream mapping exercises
  • Support deployment of Operational Excellence frameworks within delivery teams
  • Promote continuous improvement culture across operations
Productivity & Cost Optimization
  • Identify productivity and capacity enhancement opportunities across:
    • Voice Operations
    • Back Office Operations
    • KYC / AML Operations
    • Consumer Banking
    • Cards & Payments
    • Treasury & Trade Operations
 
Quality & Process Governance
 
Automation & Digital Transformation
 
Analytics & Business Insights
 
Stakeholder Management
 
Capability Building
  • Mentor Green Belts and Operational Excellence practitioners
  • Facilitate Lean Six Sigma training sessions
  • Support certification programs and best practice sharing
  • Contribute to Operational Excellence knowledge repositories
 
Key Skills:
Lean six sigma, Operational Excellence, Continuous Improvement, Transformation, Quality, Process Excellence.
Shift: Candidate should flexible with shift timings.