AGM/AVP – OCM Transition – Mumbai/Kolkata/Hyderabad
Location: Hyderabad, Mumbai, Chakpachuria
• Experience: Senior Level
• Openings: 3
Job description
Job Details
Job Title: OCM Transition – Mumbai/Kolkata/Hyderabad
Job Location: Mumbai/Kolkata/Hyderabad
Work Model: Work from Office
Candidate Expectations
Candidate should have 10+
years of experience in Organizational Change Management Transition
Candidate Location-Anywhere in India
Candidate Industry (BPO / KPO / GBS / GCC / GSS / Captive Shared
Services)
Education and
Certification
Qualification: Minimum 15 years of regular, full-time education (10 +
2 + 3)
Detailed Job Description
Roles and Responsibilities:
Transition experience with 10
years & above
Transition Ownership : Part
of the team to analyzes client business processes and develops transition plan
for identified processes.
Drives Transition Planning
and ensures execution of all activities as per agreed methodology and timelines
Drives the technology implementation & end to end transition solution
Tracks and monitor onboarding
of required resources and their related KT/ training
Tracks risks & helps
develop appropriate business continuity plans & communicates the same to
stakeholders
Collaborate with all internal
teams to ensure all deliverables are met ( Sourcing, Tech, Infra, Delivery,
Quality)
Educate DD/KT Leads on the
requirements and expectation to ensure the objective of DD/KT is met
Ensures completion of
transition tollgate documents and related artefacts with support from Delivery
Sets up weekly Program
reviews and Steering Committee reviews based on agreed cadence and ensure
robust transition governance
Monitors through effective
dashboards and implementing adequate measures to maximize customer satisfaction
levels during the transition phase
Overall responsible for the
seamless transition of the program
Other Remarks
Flexible working in any
shifts.
Documents Mandatory-
Personal, Academic and professional
Key Skills
Transition Management,
Organizational Change Management, OCM, Change Management, Transition Planning