Director-Quality and Process Excellence (US Healthcare RCM operations)-Chennai

Location: Chennai   •   Experience: Senior Level   •   Openings: 1
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Job description

Job Title: Director-Quality and Process Excellence (US Healthcare RCM operations)
Location: Chennai
Work Model: Work from office

Candidate Expectation
Total work experience of 15+ years of experience in Quality & Process Excellence will lead the Quality, Operational Excellence, and Continuous Improvement agenda across US Healthcare RCM operations
Minimum Bachelor’s degree or Masters or Domain Certification
Preferred candidate Industry: Outsourcing/BPO/KPO/Management consulting/GCC/GBS

Job Description:
The Leader - Quality & Process Excellence will lead the Quality, Operational Excellence, and Continuous Improvement agenda across US Healthcare RCM operations.
 
The role requires a leader with strong experience in transactional quality, process excellence, Lean Six Sigma, analytics, automation, and business transformation. The incumbent will partner with Operations, Training, Technology, and Client teams to improve quality, productivity, turnaround time, and overall business outcomes.
 
Key Responsibilities
  • Lead transactional quality across multiple US Healthcare RCM processes and client accounts.
  • Establish quality frameworks, audit methodologies, sampling strategies, calibration, and governance mechanisms.
  • Drive improvement in transactional accuracy, critical errors, rework, SLA adherence, client escalations, and revenue-impacting defects.
  • Lead Process Excellence initiatives using Lean Six Sigma, DMAIC, RCA, CAPA, FMEA, Kaizen, and Value Stream Mapping.
  • Identify opportunities for process simplification, standardization, productivity improvement, automation, and cost optimization.
  • Build and track a pipeline of improvement initiatives with measurable business benefits.
  • Use analytics and dashboards to identify quality trends, process risks, recurring defects, and improvement opportunities.
  • Partner with Technology teams to drive automation, AI-enabled quality monitoring, and preventive controls.
  • Represent Quality and Process Excellence in client governance, QBRs, audits, and senior leadership reviews.
  • Lead and develop Quality Managers, Process Excellence professionals, Black Belts, and Quality Analysts.
 
Experience & Qualifications
  • 15+ years of overall experience with significant exposure to Quality, Process Excellence, Operational Excellence, or Transformation.
  • Strong experience in US Healthcare RCM / Healthcare BPO operations.
  • Proven experience managing large-scale transactional quality operations.
  • Strong knowledge of Lean Six Sigma and structured problem-solving methodologies.
  • Demonstrated experience delivering measurable improvements in quality, productivity, cost, turnaround time, or revenue outcomes.
  • Strong client and senior stakeholder management capability.
  • Experience in automation, analytics, or technology-led process improvement preferred. 
 
 
 Key skills: US Healthcare, RCM operations, Quality, Process Excellence, Lean Six Sigma, analytics, automation, Digital Transformation, business transformation, large-scale transactional quality, DMAIC, RCA, CAPA, FMEA, Kaizen.