Senior Analyst-Facets & QNXT

Location: Chennai, Hyderabad, Coimbatore   •   Experience: Senior Level   •   Openings: 2
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Job description

Job Details
Job Title: Senior Analyst– Facets & QNXT US Healthcare
Job Location: Chennai / Hyderabad / Coimbatore
Work Model: Mandatory Work from Office
Shift: US Shifts
Candidate Expectations
Total Experience:
Associate: 1.6–4 years
Senior Analyst: 4.5–6 years
Relevant Experience: Hands-on experience in Facets/QNXT – US Healthcare
Candidate Location: Chennai / Hyderabad / Coimbatore preferred
Skills – Facets/QNXT, US Healthcare
Candidate Industry: BPO / KPO / GBS / GCC / GSS / Captive Shared Services with relevant US Healthcare experience
Notice Period: Immediate joiners only
Education and Certification
Qualification: Any Graduate – Mandatory
Specific Remarks: Candidates must have relevant hands-on Facets/QNXT experience in the US Healthcare domain.

Detailed Job Description
Work on Facets-based US Healthcare operations supporting healthcare payer/insurance processes.
Handle day-to-day healthcare transactions and operational activities using the Facets platform.
Apply knowledge of US Healthcare processes, terminology, payer operations, and business workflows.
Ensure accurate and timely processing of assigned transactions/cases as per defined SLAs and quality standards.
Identify and resolve process/system-related issues and escalate complex cases appropriately.
Maintain process accuracy, productivity, and quality while adhering to business and compliance requirements.
Coordinate with internal stakeholders for issue resolution and process-related clarifications.
Work on QNXT-based US Healthcare operations supporting healthcare payer/insurance processes.
Perform assigned operational activities using the QNXT platform.
Apply knowledge of US Healthcare processes, payer operations, healthcare terminology, and relevant workflows.
Ensure accurate and timely processing of transactions/cases in accordance with defined SLAs and quality standards.
Investigate operational discrepancies and system/process issues and escalate complex matters when required.
Maintain high standards of productivity, accuracy, quality, and compliance.
Collaborate with internal teams and stakeholders for issue resolution and process clarification.
Work effectively in US shifts and demonstrate flexibility based on business requirements.
Key Skills
Facets, Facets Healthcare, Facets Application, US Healthcare, US Healthcare Payer, Health Insurance, Healthcare Operations, Healthcare Claims / Membership / Enrollment, Payer Operations, Healthcare Insurance Processes, US Healthcare Terminology, Healthcare BPO Operations, Transaction Processing, Case Management, QNXT, QNXT Healthcare, QNXT Application, US Healthcare, US Healthcare Payer, Health Insurance, Healthcare Operations, Healthcare Payer Operations.