Manager Customer Service Presales
Location: Bengaluru, Pune
• Experience: Senior Level
• Openings: 2
Job description
Job title: Customer Service Presales
Location: Bengaluru / Pune
Work Mode: Work From Office
Candidate Specification: 7+ years overall, Relevant – 7+
years
Candidate Location: Pan India
Education and Certification: Any Graduation
Job description:
Lead
presales activities, including responding to RFPs/RFIs, preparing proposals,
and conducting client presentations.
Develop
solution architectures and technical roadmaps tailored to client needs.
Collaborate
with sales teams to define go-to-market strategies and value propositions.
Conduct
competitive analysis and market research to refine solutions.
Provide
industry-specific consulting across BFSI, Retail, Manufacturing, Healthcare, or
other domains.
Analyse
business challenges and recommend digital transformation strategies.
Work
closely with clients to define business requirements and translate them into
technical solutions.
Drive
process optimization and automation initiatives using emerging technologies.
Act
as a trusted advisor to clients, ensuring alignment between business goals and
technology solutions.
Collaborate
with delivery teams to ensure seamless execution of proposed solutions.
Key technical skills:
8-15
years of experience in presales, solutions consulting, or domain consulting.
Strong
expertise in solution architecture, business analysis, and consulting
methodologies.
Experience
in cloud, AI/ML, automation, and digital transformation solutions.
Preferred
knowledge of industry-leading tools and platforms (e.g., AWS, Azure,
Salesforce, SAP, ServiceNow).
Excellent
communication, presentation, and stakeholder management skills.
Ability
to work in a fast-paced, client-facing environment.