Manager - FAO Controllership Team member – Kolkata

Job Location: Kolkata and NCR

Work Model: Work From Office

Total and Relevant work Experience of 10 years in FAO Controllership

Candidate Location - Anywhere in India

Candidate Industry (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)

Qualification: Minimum 15 years education, Bachelor’s degree, MBA or equivalent from a reputed institution.

Review internal control environment for F&A relationships and report on control effectiveness.

Perform Day 1 Controls review during transition of new accounts to identify process gaps, design control gaps, and key risks before steady-state operations.

Prepare and maintain Risk and Control Matrix through understanding of business processes and operational risks.

Prepare RCSA templates based on the approved RCM, covering risks, controls, owners, frequency, evidence requirements, and assessment criteria.

Drive RCSA governance by coordinating periodic self-assessments, reviewing responses/evidence, challenging gaps, and tracking remediation actions.

Create audit programs and testing templates for audit execution.

Perform audit testing to assess design and operating effectiveness of internal controls.

Work with Operations on control weaknesses, design required controls, support implementation, and monitor remediation closure.

Perform RCSA/audit reporting to identify control trends, recurring gaps, overdue actions, and management attention items.

Support external audits and regulatory requirements.

Recommend best practices for strengthening the control environment

Review and prepare Root Cause Analysis for control failures, audit observations, recurring process gaps, and incidents, ensuring clear linkage to underlying causes, corrective actions, ownership, and sustainable control improvements.

Ability to identify actual and potential issues, analyse root causes, and support effective problem resolution.

Strong understanding of transition controls, Day 1 process reviews, control design assessment, risk identification, and gap remediation tracking.

Strong understanding of RCM preparation, RCSA governance, control self-assessment review, RCA preparation, and remediation tracking.

Ability to conduct process walkthroughs with operations, identify control design gaps, document observations clearly, and recommend practical control enhancements.

Effective communication and presentation skills — both oral and written.

Good knowledge of MS desktop applications.

Eye for detail. o Effective time management and multitasking.

Critical thinking and reasoning ability.

Customer-oriented and result-oriented approach.

Working knowledge of digital audit tools, data analytics, automation, and AI-enabled controls review will be an added advantage.

Open to work in global timing

Documents Mandatory- Personal, Academic and professional