AVP Transition Leader (FAO, HRO. SCM)
Location: Mumbai
• Experience: Senior Level
• Openings: 1
Job description
Job Title : AVP Transition Leader –
FAO, HRO, SCM, Procurement
Work Location - Mumbai
Work Model - Work from Office
Candidate Industry (BPO / KPO /
GBS / GCC / GSS / Captive Shared Services)
Candidate Expectation :
·
Post Graduate Degree with 20+ years of
experience preferably in Business Process Services with a minimum 10 years of
experience managing large scale transitions ▪ Ability to manage internal /
external stakeholders.
·
Strong understanding of various functions –
F&A, HR, Supply Chain, Procurement. ▪ Excellent presentation skills
·
Strong MS Word & PowerPoint skills
·
Other Skills:
o
Communication skills
o
Business
Acumen.
o
Result orientation.
o
Analytical ability.
o
Interpersonal skills.
o
Customer
orientation.
Job Responsibilities
▪Actively engage during RFP/RFS
and bid phase to shape transition strategy as part of the overall solution.
▪ Validate solution assumptions,
effort estimates, and transition timelines against real-world delivery
constraints.
▪ Provide inputs into:
o Transition approach (lift-and-shift vs transform) o
Phasing strategy (pilot → wave-based → big bang)
o Risk-adjusted timelines and resourcing models
▪ Support client workshops and due
diligence sessions, ensuring clarity on current-state complexity across
Finance, HR, and Supply Chain towers.
▪ Translate solution decks,
pricing models, and contractual clauses into a detailed, executable transition
roadmap.
▪ Ensure alignment across:
o Scope definition vs actual processes being transitioned o
SLA/KPI commitments vs operational feasibility
o Technology
assumptions vs client system landscape
▪ Define and operationalize a
comprehensive transition strategy
▪ Act as the central integrator
across multiple stakeholders: Sales, Solutions, Technology, HR and Delivery
teams
▪ Align all functions to a single
integrated transition plan, avoiding siloed execution across towers.
▪ Drive role clarity, RACI
definition, and accountability models across the ecosystem.
▪ Identify risks early at the deal
stage itself and prepare mitigation plans.
▪ Serve as a trusted advisor to client
stakeholders during the critical handoff from sales to delivery.
▪ Translate complex transition
constructs into clear, outcome-driven narratives for client executives , Educate
DD/KT Leads on the requirements and expectation to ensure the objective of
DD/KT is met
Ensures completion of transition
tollgate documents and related artefacts with support from Delivery
Sets up weekly Program reviews and
Steering Committee reviews based on agreed cadence and ensure robust transition
governance
Monitors through effective
dashboards and implementing adequate measures to maximize customer satisfaction
levels during the transition phase Overall responsible for the seamless
transition of the program
flexible with shifts