AGM/AVP - Trust & Safety (Transformation) - Bangalore/Hyderabad
Location: Mumbai, Chakpachuria
• Experience: Senior Level
• Openings: 2
Job description
Job
Title : AGM/AVP – Trust & Safety Transformation
Locations
: Bangalore/Hyderabad
Work Model : Work from office
Candidate Expectation
Total work
experience of 17+ Years in Trust & Safety Transformation, Solutions .
Minimum 15
years, Bachelor’s degree, MBA or equivalent from a reputed institution.
Preferred
candidate Industry
Outsourcing/BPO/KPO/Management
consulting/GCC/GBS
Job Description:
17-21 Year of experience in Carving out attractive AI led
solutions for both existing engagements & new delas/RFPs/RFIs
Define and implement transformation across annotation,
localization, and moderation workflows
Enable human-in-the-loop models for accuracy and
contextual judgement
Identify inefficiencies and drive improvement in
accuracy, consistency, SLA adherence, and productivity metrics
Translate Trust & Safety policies into operational
workflows and annotation guidelines
Ensure compliance with platform policies, legal
regulations and content standards
Collaborate with internal tech teams on tools, platforms,
and model performance
Generate insights to improve model performance and
operational efficiency
Identify abuse patterns, harmful content trends, and risk
areas
Collaboration with Operations, QA teams & Business
stakeholders
Support solutioning, Transformation roadmap development
Present insights and recommendations to internal and
external stakeholders
Flexible with Global work timings
Mandatory Key skills: Trust & Safety transformation, Customer service ,Automation, AI solutions, Trust & Safety, Digital transformation solutioning RFI,RFQ.
Good to have : Digital transformation, AI certifications, AI Solutions