Process Lead – Darwin Specialist – Mumbai
Location: Mumbai
• Experience: Mid Level
• Openings: 1
Job description
Job Title: Darwin Specialist – Mumbai
Job Location: Mumbai
Work Model: Work from Office
Candidate Expectations
Candidate should have 5+
years of experience in Darwin technologies tool
Candidate Location-Anywhere in India
Candidate Industry (BPO / KPO / GBS / GCC / GSS / Captive Shared
Services)
Education and
Certification
Qualification: Minimum 15 years of regular, full-time education (10 +
2 + 3)
Detailed Job Description
Roles and Responsibilities:
5-6 years of experience in
international benefits and Darwin box
Strong hands-on experience
managing benefits administration and payroll workflows within Darwin box.
Ability to drive defect
resolutions, vendor coordination, and process improvements
Experience in handling
incident tracking tools
Strong knowledge of Workday
HR, Excel (VLOOKUP, Pivot Tables, Data Analysis), and MS Office Suite
Ability to analyze and
resolve complex benefits-related issues.
Strong English communication
skills for engaging with international clients, payroll teams, and vendors
Experience working on pilot
processes and creating process documentation.
Prior experience in
international (non-US) benefits administration.
Flexible with Rotational
Shifts 24x7 delivery model
Other Remarks
Flexible working in any
shifts.
Documents Mandatory-
Personal, Academic and professional
Key Skills
Mandatory Skills: Darwin,
International Benefits (non US), Payroll, Workday & MS Office Skills
Good to have Skills: JIRA & Ticket Management, Project Management