Lead-Benefits & Leave Administration
Location: Bengaluru
• Experience: Mid Level
• Openings: 1
Job description
Job Title:
Assistant Manager
Job
Location: Bangalore
Work
Model: Mandatory Work
from Office
Candidate
Expectations
Total
Experience and Relevant Experience- 6–8 years in Benefits Administration, Leave
Administration, HR Operations, or related HR administration.
Skills – Employee
Benefits Administration, Leave
Administration and Benefits Operations
Education and Certification
Qualification:
Bachelor's degree in Business / HR / Finance / Economics or related
discipline
Detailed Job Description
JD:
Benefits & Leave Administration
Assist in the end-to-end administration of all
new and existing employee benefits and leave programs.
Provide support for leave and leave
administration tasks and learn about regional / global nuances.
Employee Support & Experience
Serve as a point of contact for routine employee
inquiries related to benefits and leave administration, offering supportive
customer service.
Utilize Apple's internal systems to resolve
standard employee queries promptly and within established Service Level
Agreements (SLAs).
Compliance & Process Improvement
Support the monitoring and interpretation of changes
in benefits and leave regulations, helping to understand their impact on
internal processes.
Review current
operational practices and documented procedures or knowledge base articles,
identifying and reporting areas for improvement.
Help identify and investigate discrepancies or policy
violations.
Stakeholder Collaboration
Develop strong working relationships with internal
stakeholders.
Support collaboration efforts to ensure long term
scalable solutions are implemented.
Data Management
Assist in conducting basic reporting and
reconciliation of benefits data, ensuring accuracy.
Key Skills
Minimum 6–8 years experience in Benefits and Leave Administration, HR administration or a related administrative or customer service role is beneficial.
Minimum 6–8 years experience in Benefits and Leave Administration, HR administration or a related administrative or customer service role is beneficial.
A high level of independence and robust teamwork are
essential for delivering high-quality work. Ability to function in a
fast-paced, high volume environment and prioritize multiple and competing
priorities is important.
Excellent customer service skills with a willingness
to learn problem-solving.
Strong communication and interpersonal skills are
essential, with the ability to articulate the impact of changes on tasks,
benefits and leave to team members and stakeholders.
Advanced proficiency in Excel and the ability to
perform data analysis to identify and interpret trends and discrepancies.
Other Specific Remarks
Benefits and Leave Admin Analyst will support the
administration of employee benefits and leave programs globally, contributing
to a positive employee experience. This role requires a professional with
integrity and a keen eye for detail, capable of learning to proactively address
and escalate benefits-related matters. You will assist in understanding
statutory requirements and help foster relationships with internal and external
stakeholders. You will support corporate, regional and local teams to meet
deliverables and enhance the customer experience.