Associate - Hospitality Management

Location: Chennai   •   Experience: Mid Level   •   Openings: 1
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Job description

Job Details
Job Title:  Analyst
Job Location: Chennai
Work Model: Work from Office
Candidate Expectations
Total Experience and Relevant: Overall 4-9 years of experience
Candidate Location- India
Skills- Guest relationship management, hospitality management, Client visit experience and workplace services
Education and Certification
Qualification: Hospitality, Hotel Management or Food technology
Detailed Job Description
JD:
Deliver a seamless client experience by coordinating client visits, events, boardroom activities, group bookings, transportation, accommodation, catering, gifts, and other logistics requirements.
Engage with customers and project teams to understand requirements, communicate clearly, resolve guest concerns, and support timely execution of services.
Monitor the upkeep and effective utilization of corporate floors, meeting rooms, company vehicles, and guest houses while coordinating with integrated facilities management resources.
Manage service providers by communicating daily requirements, reviewing performance and service-level adherence, following up on audit observations, and supporting timely invoice processing.
Prepare and publish daily, monthly, and quarterly operational and management-information reports within established timelines.
Support location, guest-house, and vendor audits, document observations, and follow up with vendors and internal stakeholders until identified actions are closed.
Contribute to budgeting and cost management by preparing monthly expense information, supporting annual planning, and reviewing invoices periodically.
Collaborate with support functions and team members to distribute work effectively, maintain service continuity, share knowledge, and guide new team members.
Create knowledge articles and standard operating procedures and conduct knowledge-transfer sessions for new joiners.
Identify opportunities to improve processes, applications, resource utilization, and service delivery while supporting operational changes and innovation initiatives.
 
KEY SKILLS: Experience in hospitality management, client visit experience, events, boardroom activities, group bookings, transportation, accommodation, catering, gifts, and other logistics requirements.