Senior Manager - Trust & Safety Operations

Job Location – Hyderabad

Work Model – Work from Office

Total and Relevant Experience – Should have 12+ years of Experience in Strategy, management consulting, technology services, operations transformation, client-facing strategy and delivery, solution, and business growth.

Candidate Location - Anywhere

Qualification: MBA from a premier / tier-1 business school (IIM, ISB, XLRI, FMS, SPJIMR, MDI, or equivalent), with a strong academic track record

Shape transformation roadmaps, build trusted relationships with senior client stakeholders, and identify, shape, and close new growth opportunities.

Lead end-to-end RFP responses and solution design win themes, capability narratives, and commercial constructs partnering across presales, delivery, and commercial teams to bring sharp, differentiated proposals to market.

Define and evolve the practice's offerings around AI agents, agentic workflows, ML-driven quality, and intelligent automation. 

Drive how the practice is positioned with leading industry analysts. Build the data-backed story behind capability, scale, and the evolving commercial model, and represent the practice in briefings and recognitions.

Develop points of view, narratives, and client-facing sessions on the future of trust & safety, content moderation, and customer operations in an AI-first world.

Provide strategic oversight to delivery, connecting operational performance to client outcomes and commercial health, and stepping in on the engagements that matter most.

Shape talent strategy and capability frameworks for an AI-fluent operations workforce  from how we assess and grow people to how we build readiness for Gen AI-led delivery

Domain experience in trust & safety, content moderation, or digital content operations. A background in customer support / CX operations.

Experience working with global technology or digital-platform clients.

Strong analytical, communication, project management, and stakeholder engagement skills.