Senior Manager - Q2C Delivery Leader

Job Title: Senior Manager -  Q2C – Deal Management, Licensing & Pricing Operations

Job Location: Bangalore

Work Model: WFO

18–20 years of overall BPM experience.

Strong relevant experience in end-to-end Quote to Cash (Q2C) service delivery.

Proven experience managing global clients and large-scale service delivery operations.

Candidate Location: Anywhere in India, Open for Bangalore

End-to-end Quote to Cash (Q2C) operations.

Deal Management and Volume Licensing.

License Provisioning and License Management.

Contract Management and Product Pricing Operations.

Billing and Dispute Resolution.

Partner Lifecycle Operations, including onboarding, contracting, and offboarding.

Global Client and Stakeholder Management.

SLA Management, KPI Monitoring, Governance, and Escalation Management.

Transformation Initiatives and Continuous Improvement.

Process Assurance, Revenue Leakage Prevention, and Billable Loss Control.

Mandatory: BPM / BPO.

Candidates from GBS, GCC, GSS, or Captive Shared Services environments may be considered if they have strong Q2C domain expertise and global service delivery experience.

Mandatory: Graduate or Postgraduate in any discipline, subject to client confirmation.

Good to Have: Relevant postgraduate qualification in Business Administration, Operations, Commerce, or a related discipline.

The Q2C Service Delivery Leader will be responsible for end-to-end service delivery across Quote to Cash (Q2C), with a primary focus on Deal Management, Volume Licensing, Contract Management, and Pricing Operations. The role requires strong domain expertise, global client management capabilities, operational governance, and a proven track record of driving transformation and continuous improvement.

End-to-End Q2C Service Delivery: Own and manage Q2C operations across Deal Management, License Provisioning, Contract Management, Pricing Operations, Billing, and Dispute Resolution.

Deal and License Management: Ensure effective management of deals, volume licensing, license provisioning, and related operational processes.

Contract and Pricing Operations: Oversee contract lifecycle activities, product pricing operations, and commercial process adherence.

Partner Lifecycle Management: Manage partner onboarding, contracting, ongoing lifecycle operations, and offboarding.

Client and Stakeholder Management: Build and maintain strong relationships with global clients and internal stakeholders, ensuring high levels of client satisfaction.

Operational Performance Management: Monitor service delivery against agreed SLAs, KPIs, and operational targets, driving accountability and timely resolution of performance gaps.

Governance and Escalation Management: Lead governance forums, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), and manage escalations effectively.

Transformation and Continuous Improvement: Drive technology-enabled transformation, process optimization, automation, and continuous improvement initiatives with measurable business benefits.

Revenue Protection and Process Assurance: Establish controls to prevent billable losses, contractual penalties, revenue leakage, and process compliance gaps.

Reporting and Analytics: Track operational KPIs, analyze performance trends, provide actionable insights, and support data-driven decision-making.

PMO and Transformation Roadmaps: Support transformation planning, milestone tracking, governance, and execution of improvement initiatives, where applicable.

Consistent achievement of SLA and KPI targets.

Improved operational efficiency and client satisfaction.

Effective Q2C governance and escalation resolution.

Measurable business value through transformation and continuous improvement.

Reduced revenue leakage, billable losses, and operational penalties.

Strong control over deal, licensing, contract, pricing, billing, and partner lifecycle processes.

18–20 years of BPM experience.

End-to-end Quote to Cash (Q2C) operations.

Deal Management and Volume Licensing.

License Provisioning and License Management.

Contract Management and Product Pricing.

Billing and Dispute Resolution.

Partner Lifecycle Operations.

Global Client and Stakeholder Management.

SLA, KPI, Governance, and Escalation Management.

Transformation and Continuous Improvement.

Process Assurance and Revenue Leakage Prevention.

Excellent communication and client-facing skills.

Advanced Microsoft Office proficiency, including Excel, Word, PowerPoint, and Outlook.

Exposure to multiple industry segments.

PMO experience.

Experience in technology-driven transformation and automation.

Relevant certifications in project management, Lean Six Sigma, or process excellence.

Experience managing complex global operations and cross-functional teams.

Strong client-facing communication and stakeholder management capabilities are essential.

Candidates must demonstrate measurable outcomes from at least one transformation project.

Experience with QBRs, MBRs, SLA frameworks, and operational escalations is expected.

Strong focus on process controls, revenue protection, and continuous improvement.