Manager/Senior Manager/AGM- HRO GPO Benefits - PAN INDIA
Location: Pune, Gurugram, Chennai, Bengaluru, Gandhinagar, Hyderabad, Indore, Kolkata, Mumbai, Nagpur, Noida, Chakpachuria, Delhi Ncr • Level: Senior Level • Openings: 3 • Type: Full-time
Job description
Job Details :
Job Title: HRO Benefits Consulting Subject Matter Expert (SME) & Delivery Lead– Manager/Senior Manager/AGM
Job Location: PAN INDIA (Chennai, Bangalore, Kolkata, Pan India)
Work Model: Mandatory Work from Office
Candidate Location: Anywhere in India
Education and Certification
Qualification: MBA/PG in HR is preferred.
Candidate Expectations:
Job Summary:
We are seeking an experienced Benefits Consulting Subject Matter Expert (SME) to lead
benefits administration process redesign across multiple countries. This role will assess
current-state benefits administration practices, identify process gaps and country-specific
requirements, design standardized yet locally compliant future-state processes, and
support implementation readiness. The Benefits Consulting SME will serve as a trusted
advisor to HR, regional benefits teams, vendors, and delivery stakeholders, helping ensure
the redesigned benefits administration model is efficient, compliant, scalable, and aligned
with employee experience and business requirements.
Qualifications:
• 10 to 18+ years of experience in benefits administration, benefits consulting, HR
operations, or global benefits delivery, with direct experience redesigning benefits
administration processes. Experience in managing large teams.
• Strong understanding of benefits administration processes, including enrollment,
eligibility, life events, vendor management, employee communications, case
management, reporting, and payroll/HRIS integration points.
• Experience working across multiple countries or regions, with the ability to interpret
local benefits requirements and incorporate them into standardized process
designs.
• Experience working with benefits providers, brokers, third-party administrators,
HRIS or benefits administration platforms, payroll teams, and employee support
organizations.
• Strong process redesign, consultative, analytical, problem-solving, facilitation,
documentation, and stakeholder management skills.
• Ability to manage sensitive information with integrity and confidentiality.
• Ability to lead cross-country benefits administration workshops with HR leaders,
regional benefits teams, vendors, payroll, HRIS/platform teams, and delivery
stakeholders.
• Excellent written and verbal communication skills, including the ability to simplify
complex country-specific benefits administration requirements.
• Strong proficiency in Microsoft Excel, process documentation, and reporting tools;
experience with HRIS, case management, or benefits administration platforms
preferred.
• Ability to manage sensitive employee and benefits information with integrity and
confidentiality.
Key Responsibilities:
Benefits Administration Process Redesign Responsibilities:
• Lead current-state assessment of benefits administration processes across
multiple countries, including enrollment, life events, eligibility, vendor handoffs,
case management, payroll interfaces, reporting, and employee communications.
• Identify process gaps, compliance risks, duplication, manual workarounds, service
pain points, and opportunities for standardization or automation across countries.
• Design future-state benefits administration processes that balance global
consistency with local statutory, regulatory, cultural, vendor, and plan-specific
requirements.
• Develop process maps, operating model recommendations, role clarity, control
points, escalation paths, and service delivery requirements for redesigned benefits
administration processes.
• Partner with HR, regional benefits teams, payroll, legal, finance, vendors, brokers,
HRIS/platform teams, and delivery stakeholders to validate requirements and
support implementation readiness.
• Translate complex country-specific benefits administration requirements into clear
design decisions, stakeholder recommendations, and practical implementation
actions.
Key Skills
Mandatory KEY SKILLS: Benefits, Global Benefits, Benefits Administration, Benefits Consulting, Global Benefits Delivery ,HR Operations, HR Shared
Services, Hire-to-Retire (H2R), HRIS / Workday / SAP SuccessFactors, ServiceNow
HRSD, HR Governance, HR Transformation & Automation.
Good to have: HR Certifications, Presales, Lean six sigma
Other Specific Remarks
Additional
Requirements: Proven track record
in HR Operations in HR Benefits /HR Shared Services/Employee
Services in a large-scale environment (BPM/ITeS/GBS preferred).
Job ID: 2009