Manager-French language

Location: Chennai • Level: Mid Level • Openings: 1 • Type: Full-time

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Job description

Job Title: French Language

Job Location: Chennai

Work Model: Mandatory Work from Office (WFO)

Candidate Expectations

Total Experience and Relevant Experience:

Total experience: Minimum of 6 -7 years of full-time work experience

Job Description

Communicate with relevant stakeholders on day-to-day operational tickets as per SOP.

Deliver on day-to-day process targets in meeting Customer SLAs.

Interact with clients as per business requirements.

Eye for detail and report out quality measures for the process, also flag key risks if any.

Handle process queries and Quality Auditing, upon expertise gained and certification for the same.

Ensure Compliance and controllership.

Follow the governance mechanism established with the client.

Keep track of all customer feedback/ process issues. Drive actions towards delivery excellence.

Skills – Mandatory:

French language proficiency at a minimum B2 level (oral and written).

Strong customer service and stakeholder management skills.

Good analytical, problem-solving, and decision-making abilities.

Working knowledge of MS Office, including Word, Excel, and PowerPoint.

Ability to manage operational tickets, meet SLAs, and follow SOPs.

Strong attention to detail and compliance awareness.

Education and Certification

Qualification

Minimum B2-level proficiency in French, supported by a recognized qualification or equivalent.

A Bachelor's or Master's degree in French, as applicable to the candidate's language proficiency pathway.

Open to accept changes in work methods or systems to improve performance beyond agreed standards.

Minimum B2 level or equivalent Master’s degree in French from any renowned university is mandate.

Detailed Job Description: