AGM/AVP - CX Solution Architect -Healthcare- Gurugram
Location: Gurugram • Level: Senior Level • Openings: 1 • Type: Full-time
Job description
Job
Title – CX Solution
Architect -Healthcare– AGM/AVP
Work
Location – Gurugram
Work
Model – Work from
office
Candidate
Industry: BPO / KPO
/ GBS / GCC / GSS / Captive Shared Services
Shift: Flexible with shifts as per business
requirement
Candidate
Expectations & Responsibilities:
This
pivotal role will act as a Subject Matter Expert for our Healthcare vertical
and lead all presales and solution pursuits, both reactive and proactive, as
lead architect. The candidate will lead global Healthcare pursuits and would be
responsible for end-to-end solution strategies and lead all client engagements.
The candidate will help design go-to market strategy (tailored for specific
client needs as requirements. Strong with assessing as-is and re-imagined to be
processes, assessing ROI (for various transformation interventions) including
fundamentals of contact center operations The candidate should be capable of
leading conversations with senior stakeholders, translating business problems
into solution constructs, and supporting growth through proactive propositions
and RFP/RFQ responses.
Qualification:
17+
years in BPO Industry with at least 10+ Years in Healthcare delivery and or in
solutions
Lead
solution design, approach, strategy across proactive and reactive deals or
opportunities for healthcare.
Bachelor's or master’s in business administration Strong
understanding of healthcare offerings across techno-functional areas in contact
centre environment, with over7+ years in BPO Industry with at least 10+ Years
in Healthcare delivery and or in solutions.
Must have exposure of US Healthcare Payor and Provider side
of business (Payor side experience is must)
Preferred professional with Healthcare Industry
certification.
Hands-on
experience in solutioning, presales, proposals, client presentations, deal
shaping, operating model design and business case development.
Preferred
certifications or formal learning in CX, contact center operations, CRM,
service design, Lean Six Sigma, digital transformation, cloud, automation, or
AI-led customer operations.
The Responsibilities & Duties:
This pivotal role will act as a Subject matter expert for
our Healthcare vertical and lead all presales and solution pursuits (reactive
and proactive) for our Healthcare Vertical as lead Architect.
The ideal candidate must possess a strong domain, technical
and financial acumen and a deep understanding of the Healthcare contact centre
landscape, candidate who has been hands-on and has demonstrated in past such
attributes.
The candidate will lead global Healthcare pursuits and would
be responsible for end-to-end solution strategies and lead all client
engagements.
The candidate will help design go-to market strategy
(tailored for specific client needs as requirements.
Strong with assessing as-is and re-imagined to be processes,
assessing ROI (for various transformation interventions) including fundamentals
of contact centre operations..
Key Skills:
Mandatory: CX solutions, Healthcare
Solutions, CX Solutions architect, solutioning, presales, RFI, RFQ, RFX, Payor,
CX Solutioning
Good to have: Lean Six Sigma, CX related
Certifications.
Job ID: 2040