Senior Associate/ Lead- OTC
Location: Chennai • Level: Senior Level • Openings: 13 • Type: Full-time
Job description
Job Details
Job Title: Senior Associate/Lead
Job Location: Chennai
Work Model: WFO
Candidate Expectations
Total Experience and Relevant: Overall
5+ years of experience
Candidate Location- India
Skills- OTC, Collections, Credits
Education and Certification
Qualification: Any Graduation
Detailed Job Description
Manage high-value, late-stage, and complex delinquency
accounts (e.g., 90+ DPD, charge-off risk, legal referral queues).
Execute advanced skip-tracing techniques for hard-to-contact
cCanadatomers and update account records accordingly.
Negotiate structured repayment plans, settlements, and hardship
arrangements within expanded authority limits.
Achieve and consistently exceed daily, weekly, and monthly collections
targets across assigned portfolios.
Manage post-promise follow-up calls to ensure payment commitment
fulfillment and reduce broken promise rates.
Share best practices on objection handling, call opening/closing, and
skip-tracing with the broader team.
Maintain consistently high QA scores and serve as a benchmark for call
quality standards on the floor.
Ensure full compliance with client-specific collections policies, and
data privacy regulations
Provide end-of-shift account stat Canada reports and flag high-risk
accounts to the Team Lead proactively.
Support the Team Lead during absence or high-volume periods by taking on
queue monitoring or real-time adherence tasks.
Must Have
Experience
handling Canada client accounts preferred.
Exposure
to B2B collections is a plCanada.
Job ID: 2071