Head E-Commerce
Location: Bengaluru • Level: Senior Level • Openings: 1 • Type: Full-time
Job description
Job
Title: Head of
E-commerce
Job Location: Bengaluru
Work Model: Mandatory Work from Office
Reporting To: Founder
Job Location: Bengaluru
Work Model: Mandatory Work from Office
Reporting To: Founder
Candidate
Expectations
Total
Experience and Relevant Experience:
Minimum 15
years of experience in E-commerce / Digital Commerce.
Senior
leadership experience in E-commerce or Digital Commerce.
Experience
owning online P&L across D2C, marketplaces and omni-channel.
Experience
building omni-channel experiences connecting stores and online.
Candidate
Location: Bengaluru
Skills –
Mandatory:
Online
P&L ownership.
D2C website
and app business management.
Marketplace
strategy and management.
Omni-channel
business management.
Revenue
growth and profitability.
Data-driven
business management.
Customer
experience.
Leadership
of senior functional heads.
Marketplace
partnerships.
Diversity: Any Diversity
Education
and Certification
Qualification: Any Graduate.
Detailed
Job Description
Role
Overview
The Head of
E-commerce will own the overall online revenue across the website and app,
marketplaces, and omni-channel experience connecting online with stores. The
role will have ownership of the D2C, marketplace and omni-channel P&L, with
a focus on profitable online revenue growth.
The position
will report directly to the founders and will be based full-time at the
Bengaluru HQ. The role will lead the D2C Head, Marketplace Head and
Omni-channel Head.
Key
Responsibilities
E-commerce
P&L and Revenue Growth
Own the
online P&L across D2C, marketplaces and omni-channel.
Drive
profitable online revenue growth.
Manage
online net revenue against plan, contribution margin and year-on-year growth.
D2C
Website and App
Drive
website and app growth across conversion, average order value, promotions and
pricing.
Improve
checkout completion, D2C contribution margin and full-price sell-through.
Manage
discount depth.
Marketplace
Management
Set the
strategy for every marketplace, including listings and catalogue.
Drive growth
across Amazon, Myntra and Flipkart.
Work with
the Wholesale team on marketplace selling.
Own
marketplace revenue and contribution margin.
Monitor
category rank, catalogue health and return rate.
Omni-channel
Management
Build an
omni-channel experience connecting stores and online.
Drive
store-to-online and online-to-store experiences.
Establish
one view of inventory.
Ensure
seamless customer service and returns.
Data and
Business Management
Run the
business through weekly data-driven reviews.
Build the
tools and partnerships required to scale the business.
Convert
brand demand into online sales through an effective website and app experience.
Team
Leadership
Lead the D2C
Head, Marketplace Head and Omni-channel Head.
Work closely
with the founders and CMO.
Partner with
Wholesale on marketplace selling, Supply Chain on fulfilment, Retail on
omni-channel, Planning on inventory, and the CTO on platforms and data.
Success
Metrics
Online net
revenue against plan.
Online
contribution margin and year-on-year growth.
D2C
conversion rate, average order value, checkout completion and contribution
margin.
Full-price
sell-through and discount depth.
Marketplace
revenue against plan, contribution margin, category rank, catalogue health and
return rate.
Omni-channel
order share, inventory accuracy, size availability and service levels.
Overall
return and RTO rates.
Repeat
purchase rate.
App share of
D2C revenue, app downloads and monthly active users.
Delivery
speed, customer ratings and NPS.
5. Key
Skills
Mandatory
Key Skills:
E-commerce /
Digital Commerce Leadership
Online
P&L Ownership
D2C Website
and App Management
Marketplace
Strategy and Management
Omni-channel
Business Management
Revenue
Growth and Profitability
Data-driven
Business Management
Customer
Experience
Senior Team
Leadership
Marketplace
Partnerships
Good to
Have Skills:
Fashion /
Apparel E-commerce in India.
Other
Specific Remarks
Additional
Requirements:
Full-time,
work-from-office role based at Bengaluru HQ.
Minimum 15
years of experience in E-commerce / Digital Commerce.
Must have
owned online P&L across the website, app and major marketplaces.
Must have
built omni-channel experiences connecting stores and online.
Must be
commercial and data-led, with a strong understanding of customer experience and
brand.
Must have
led senior functional heads and built strong marketplace partnerships.
Fashion or
apparel e-commerce experience in India is preferred.
Job ID: 2083