German Language Specialist(Customer Service) – Chennai

Location: Chennai  •  Level: Entry Level  •  Openings: 1  •  Type: Full-time
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Job description

Job Title:  German Language Specialist(Customer Service) - Chennai
Job Location: Chennai
Work Model: Mandatory Work from Office
Shifts         : Open to working in Europe Time Zone
Candidate Expectations
Total Experience and Relevant Experience
6 months of work experience in Customer Service – German Language, preferably in the logistics or freight forwarding industry.
Candidate Location – Chennai
Skills - Mandatory - German language (read, write and Speak) , Logistics, Freight forwarding, Pricing, Procurement etc
Candidate Industry : Logistics / Freight Forwarding
Education and Certification
Qualification: Any Degree
 
Required Skills & Qualifications
  • Minimum 6 months of experience in Customer Service, preferably in the logistics or freight forwarding industry in German Speaking.
  • Strong experience in German Language proficiency - READ, WRITE and SPEAK.
  • Good knowledge of freight forwarding operations catering to German clients and customers.
  • Relevant language proficiency certification is preferred.
 
Job Summary
We are looking for customer-focused and detail-oriented Customer Service Executives with experience in the logistics and freight forwarding industry. The ideal candidate should have a good understanding of freight forwarding operations, particularly pricing and procurement, along with strong client management and communication skills.
Customer service in freight forwarding operations in German language communication.
 
Key Responsibilities
  • Handle customer and client inquiries related to freight forwarding and logistics operations.
  • Coordinate with internal teams, vendors, and overseas agents to ensure smooth shipment execution.
  • Support pricing activities, including rate requests, quotations, and follow-ups.
  • Assist with procurement activities and coordinate with service providers to obtain competitive freight rates.
  • Maintain strong relationships with clients and ensure high levels of customer satisfaction.
  • Provide timely updates on shipment status and proactively resolve customer queries.
  • Coordinate with operations and sales teams to ensure seamless service delivery.
  • Maintain accurate records of customer interactions, quotations, and shipment-related documentation

Mandatory Key Skills: 
German Language proficiency, customer service, logistics, freight forwarding, pricing, procurement.
Good To Have: 
Rate requests, quotations.
 

Job ID: 2089