Delivery Leader - Maps Operations

Job Title: Delivery Leader – Maps Operations

Job Location: Hyderabad

Work Model: WFO

Overall experience: 16 to 20 years in Delivery Leadership, Operations Management, GIS/Geospatial Programs, and Large-Scale Service Delivery

Candidate Location: Any where in India, Open to relocate to Hyderabad

Large scale delivery and operations of 800+ FTEs with multiple layers of leadership.

Strong GIS/Geospatial domain expertise with exposure to programs such as KHX, Boundaries, map operations, annotation, validation, and location intelligence services.

Diversity: Any diversity

Demonstrate strong knowledge of GIS and Geospatial services, with hands-on understanding of programs such as KHX, Boundaries, Map Data Operations, Data Annotation, Data Validation, and Spatial Data Management.

Act as a domain leader, providing strategic direction on process optimization, quality improvements, and future-state operating models.

Benchmark industry best practices and introduce innovative approaches to improve delivery outcomes.

Serve as the senior client-facing leader and trusted advisor for key stakeholders.

Own and lead Weekly Business Reviews (WBRs), Monthly Governance Forums, Quarterly Business Reviews (QBRs), Executive Steering Committees, and Transformation Reviews.

Build strong executive relationships and proactively identify opportunities to enhance client satisfaction and business growth.

Manage critical escalations with appropriate urgency and executive visibility.

Lead, mentor, and develop a large team of managers, leads, and specialists across multiple delivery units.

Drive employee engagement, retention, succession planning, leadership development, and career progression initiatives.

Foster a high-performance culture centered around accountability, collaboration, innovation, and continuous learning.

Maintain strong focus on retention of niche-skilled talent and critical resources.

Drive enterprise-wide Automation, AI, GenAI, and Digital Transformation initiatives to improve productivity, quality, and customer experience.

Collaborate with Transformation, CSG, Practice, Delivery Excellence, and Innovation teams to identify and implement AI-led solutions.

Build a pipeline of automation opportunities and ensure measurable business benefits realization.

Champion adoption of emerging technologies and data-driven decision-making across operations.

Partner with Talent Acquisition to develop hiring strategies, workforce plans, and capability-building programs.

Manage capacity planning, demand forecasting, onboarding, training, and ramp-up/ramp-down activities.

Ensure availability of critical skills through proactive talent planning and succession readiness.

Own delivery financials, including revenue realization, forecasting, utilization, productivity, margin improvement, and cost optimization.

Support account growth through expansion opportunities, productivity-led value creation, and transformational initiatives.

Develop business cases and investment proposals to support strategic account objectives.

Ensure compliance with organizational policies, security requirements, contractual obligations, and audit standards.

Lead business continuity, risk management, and mitigation planning activities.

Drive proactive issue identification and resolution through strong governance mechanisms.

Partner closely with CSG, Practice, Transformation, Quality, Talent Acquisition, HR, Finance, and Delivery Excellence teams to achieve business goals.

Contribute to organizational initiatives, capability development programs, and strategic growth agendas.

Represent the account and delivery organization in leadership reviews and executive forums.

Strong knowledge of GIS and Geospatial services, with hands-on understanding of programs such as KHX, Boundaries, Map Data Operations, Data Annotation, Data Validation, and Spatial Data Management.