Senior - Quality Management ( EUC / EUS )

Location: Mumbai   •   Experience: Senior Level   •   Openings: 1
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Job description

Job Title: - Senior - Quality Management ( EUC / EUS )
Location: Navi Mumbai
Candidate Specification: 7+ years of Experience in Quality management.
Job Description:
Candidate must have Bachelor's degree in Full time.
Candidates should have experience in improving customer satisfaction through proactive issue identification, ensuring timely resolution of customer complaints, conducting surveys.
Candidates should have experience in Ensure ITIL operational process compliance for the program to deliver the services.
Candidates must have working experience in ISO 20K and ITIL v4 is mandatory.
Candidates should have good knowledge in Six sigma and Lean Concepts and Quality system management and process management. 
Candidates should have team handling and stakeholder management.
Candidate must have excellent verbal and written communication skills.