Retail Operations - Head

Location: Bangalore   •   Experience: Senior Level   •   Openings: 1
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Job description

Roles and Responsibilities
 
Responsible for Retail Operations, delivery, transformation, client management and P&L for the process.
Oversees Day to day SLAs and key deliverables and meet monthly SLA/ KPI and improve them month-on-month basis.
Identify, assess and mitigate risks, provide escalation management, anticipate and propose corrective actions to keep the projects moving forward.
Plan resources, Monitor governance adherence within the engagement and meet client & business requirements within the guidelines and policies.
Coordinates and partners with the client for engagement level issues and concerns.
 
Skill Set
 
Prior work experience in front end retail and BPO experience managing Retail clients.
Good knowledge of Retail processes like Category Management, Store Operations, Supply Chain, Merchandizing, E-Commerce, Design and Legal processes.
10+ years of experience in program or project management.
Ability to manage a large team with competing priorities and provide level-headed guidance during unexpected events.