Gemini / Genesys Lead
Location: Bangalore
• Experience: Senior Level
• Openings: 4
Job description
Job title: Gemini / Genesys Lead
Candidate Specification: Minimum 10+ years of
experience into Germini / Genesys Specialist.
Job Description:
- Strong hands‑on experience with
Genesys Cloud CX or Genesys contact center platforms.
- Solid understanding of Service
Desk / Contact Center operations, KPIs
- Experience integrating Genesys
with ITSM systems (CTI, interaction records, ticketing workflows).
- Strong hands‑on experience
building GenAI/LLM solutions for IT Operations / Service Desk / Digital
Workplace.
- Proficiency with Google AI
Studio for prototyping and prompt-to-production workflows, and with the
Gemini API for solution development.
- Experience with Vertex AI
patterns for deploying and scaling Gemini-powered solutions (model access
via APIs and workflow integration).