Customer Relations Manager

Location: Chennai   •   Experience: Senior Level   •   Openings: 1
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Job description

Customer Relations Manager

We are seeking an experienced Customer Relations Manager to join our team in Chennai. The ideal candidate will have a strong background in customer relations, customer engagement, and customer relationship management (CRM). The successful candidate will be responsible for driving customer satisfaction and experience management.

Location

Chennai

Responsibilities

  • Develop and implement customer relationship management (CRM) strategies to drive customer satisfaction and loyalty
  • Manage and maintain customer satisfaction index (CSI) to ensure high levels of customer satisfaction
  • Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement
  • Design and implement customer experience management initiatives to enhance customer engagement and loyalty
  • Analyze customer feedback and data to inform business decisions and drive customer-centric strategies
  • Develop and maintain relationships with key customers to ensure their needs are met and exceeded
  • Provide coaching and training to customer-facing teams to ensure excellent customer service and experience

Requirements

  • 5-12 years of experience in customer relations, customer engagement, or customer relationship management (CRM)
  • Degree in a relevant field such as business administration, marketing, or communications
  • Strong knowledge of customer relationship management (CRM) principles and practices
  • Excellent communication and interpersonal skills
  • Ability to analyze data and feedback to inform business decisions
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects

Benefits

  • Opportunity to work with a dynamic and customer-centric team
  • Professional development and growth opportunities
  • Competitive salary and bonus structure
  • Medical and health insurance
  • Retirement benefits
  • Paid time off and holidays
  • Opportunities for career advancement and professional growth