TL/Assistant Manager - Banking Operations

Location

Responsibilities

• Lead and manage a team of banking operations professionals to ensure smooth day-to-day operations and exceptional customer service.
• Develop and implement effective strategies to prevent and detect fraud, financial crime, and other business risks.
• Collaborate with cross-functional teams to resolve customer complaints and disputes in a timely and efficient manner.
• Conduct regular audits and reviews to ensure compliance with regulatory requirements and internal policies.
• Provide coaching and training to team members to enhance their skills and knowledge in customer advocacy, claims and disputes, and fraud operations.
• Analyze data and metrics to identify trends and areas for improvement, and develop recommendations to enhance business processes and customer satisfaction.

Requirements

• 5-10 years of experience in banking operations, customer advocacy, claims and disputes, fraud operations, financial crime, and business risk and control.
• Strong knowledge of banking regulations, laws, and industry standards.
• Excellent leadership and management skills, with the ability to motivate and develop a high-performing team.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
• Bachelor's degree in a relevant field such as business, finance, or economic
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