Sales Order Management- AGM - Bangalore

Location: Bangalore   •   Experience: Senior Level   •   Openings: 1
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Job description

Job Title: Sales Order Management
Location: Bangalore 

Job Description:
  • Own end-to-end delivery of Sales Order Management.
  • Manage operations across: o Order Entry & Order Validation o Order Amendments, Cancellations, and Returns o Backorder and Allocation Management
  • Drive accuracy, cycle time reduction, and customer satisfaction improvements.
  • Provide leadership over Customer, Material/Product, Pricing, and Shipping Master Data.
  • Ensure strong data governance, accuracy, and change control mechanisms.
  • Oversee coordination with warehousing, transportation, and 3PL partners.
  • Ensure seamless integration between order management, logistics execution, and billing.
  • Monitor and improve OTIF (On-Time-In-Full), fill rates, and delivery performance.
  • Manage escalation of delivery delays, shortages, and fulfillment exceptions.
  • Ensure SLA, KPI, and compliance adherence across all order management activities. 
  • Order Entry & Order Lifecycle Management
  • Master Data Management (Customer, Product, Pricing)
  • Logistics, Warehousing, and Transportation coordination
  • Managing large client engagements with global delivery centres
  • Lead large cross-functional projects with risks identification & mitigation and complexity to achieve milestones and objectives
  • Lead and drive growth and transformation for the account
  • Responsible for client engagement delivering value beyond contractually agreed metrics
  • Drive transformation including automation and digital interventions
  • Governance management with client and internal stakeholders
  • Lead and participate in cross sell / upsell activities within the accounts
  • Anticipates internal/external business and regulatory/compliance issues; recommends transformation, product, process or service improvements
  • Support new deals / RFPs from delivery perspective
  • Challenges current services, technologies or products and recommends alternative solutions
  • Increasing staff motivation and morale through effective performance appraisal and career development by training, coaching, providing feedback and integrating reward systems
  • Strong exposure in creating a high performance-driven culture, employee engagement & customer centricity
  • Coaching and motivating the team, optimally deploying for project requirements
  • Willingness to work in flexible shift timing