QA - Service Desk Ops
Location: Bangalore, Pune, Hyderabad, Mumbai
• Experience: Mid Level
• Openings: 7
Job description
Job title: QA - Service Desk Ops
Candidate Specification: Minimum 4 years of experience into QA Lead.
Job Description:
Strong knowledge of Service Desk, End User
Computing, and Field Services operations.
Proven experience in account recovery, quality
improvement, or escalations management.
Should have knowledge in Service Desk
Operations.
Should have analytical & reasoning skills.
Strong understanding of SLA management &
Escalation management, RCA, and CAPA frameworks.
Best Practice Audit
·
Strong knowledge of IT Service Management and
Service Desk operations with experience in quality audits and governance
reviews.
·
Ability to analyze operational data and metrics,
with strong documentation and executive‑level reporting skills.
QA Buffer
QA Buffer
Should
have analytical & reasoning skills
Ability
to create Weekly & Monthly Quality reports for the management review
Ability
to analyze large amounts of data and draw out meaningful, actionable
summaries
Expertise
in Microsoft Excel & PowerPoint