Delivery Manager - US Group Benefits - Manager/Senior Manager - Chennai /Gurgaon
Location: Gurgaon, Chennai
• Experience: Senior Level
• Openings: 4
Job description
Title: Delivery Manager - US Group Benefits -
Manager/Senior Manager - Chennai /Gurgaon
Responsibilities:
Own end‑to‑end service delivery
for US Group Benefits operations, ensuring adherence to SLAs, KPIs, and
regulatory requirements
Deep domain and product knowledge
in US Group Benefits (STD, Life, FMLA, Vision, Dental) is essential for
seamless and compliant delivery.
Ensure regulatory and compliance
adherence, including ERISA, ADA, FMLA, HIPAA, state leave laws, and carrier
guidelines
Lead transition, stabilization,
and transformation programs, including process reengineering, automation, and
digital initiatives
Proactively manage delivery
risks, attrition, capacity planning, and business continuity
Build a strong talent pipeline,
coaching leaders and developing succession plans
Cross-Functional Collaboration:
Work closely with internal departments—including operations, compliance, IT,
and HR—to align efforts and ensure the successful delivery of business
objectives.
Serve as a senior escalation
point for complex operational matters, ensuring swift resolution and minimal
business disruption.