Head of HITL Delivery - AI/ML

Location: Pan India   •   Experience: Senior Level   •   Openings: 1
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Job description

15+ years of progressive experience in large-scale BPO, ITO, or technology-enabled service operations, with at least 3 years in a senior leadership role leading other senior managers or directors.
Demonstrable and mandatory experience owning and managing a significant P&L ($6M+ to $15M annually) for a service delivery organization.
Proven success in building, scaling, and managing large (1000+ FTE), distributed teams across multiple geographies and cultures.
A strong, strategic understanding of the AI/ML development lifecycle.
Partner with the Director of AI Transformation to champion and deploy new AI-powered tools and co-pilots into the live workforce, ensuring their successful adoption and ROI.