Contact Centre Head (P&C Insurance)– Senior Manager/ AGM - Mumbai
Location: Mumbai
• Experience: Senior Level
• Openings: 1
Job description
Job
Title – Contact Centre Head (P&C Insurance) -Senior Manager/AGM-Chennai
Job Description:
The Delivery Head is
responsible for driving strategic execution, operational excellence, and
end-to-end Contact Centre Operations
across multiple programs or lines of business and geographies within the P&C Insurance domain. This role provides strong leadership across people,
processes, financial governance, customer experience, and client engagement to ensure sustainable growth, profitability, and long-term success.
across multiple programs or lines of business and geographies within the P&C Insurance domain. This role provides strong leadership across people,
processes, financial governance, customer experience, and client engagement to ensure sustainable growth, profitability, and long-term success.
Bachelor’s
or Master’s degree (MBA preferred)
15–20+
years of experience in Delivery Leadership roles in P&C Insurance Contact
Centre operations
Proven
record of managing large teams across geographies
Experience
interacting with senior client leadership
Experience
in US Property & Casualty (P&C) Insurance Contact Centre operations
Strong
understanding of policy servicing, claims support, renewals, customer service,
and back-office operations
Strategic
thinking and business acumen
Strong
leadership and people development capability
P&L
management and financial governance
Analytical
and problem-solving skills
Excellent
communication, stakeholder management, and negotiation skills
Expertise
in delivery governance, quality, compliance, and transformation
Experience
driving operational excellence, automation, and customer experience initiatives
Ability
to manage ambiguity, change, and cross-cultural teams
Experience
in shared services/BPO/GCC environment preferred