US Disability –AVP/VP- Mumbai
Location: Mumbai
• Experience: Senior Level
• Openings: 1
Job description
Job Title: US Disability
Location: Mumbai
Job Description:
We are looking for an experienced leader to manage US
Disability operations, including STD, LTD, FMLA, ADA, and Leave Management
processes. The role involves leading large teams, driving operational
excellence, ensuring compliance with US regulations, managing client
relationships, and improving service delivery performance.
Key Responsibilities
- Lead end-to-end US
Disability operations
- Manage team performance,
productivity, and SLAs
- Handle client
communication and escalations
- Ensure compliance with
US disability and leave regulations
- Drive process
improvements and operational efficiency
- Monitor KPIs, reporting,
and quality metrics
Requirements
- 20+ years of experience
in US Disability/Insurance operations
- Strong knowledge of STD,
LTD, FMLA, and ADA
- Proven people leadership
and stakeholder management skills
- Experience in BPO/shared
services/insurance operations preferred