Delivery Manager – Cheque Processing - Manager / Senior Manager – Indore, Mumbai

Location: Mumbai, Indore • Experience: Senior Level • Openings: 1

Job description

Job title: Delivery Manager- Manager / Senior Manager

Location – Indore, Mumbai

Key Responsibilities:

12 + years' experience in Cheque Processing / Clearing / Item processing and / or Payment’s processing.

Rich Industry Experience in Payments Domain in the Banking Sector mainly covering Cheque Processing End to End Lifecycle

Experience in Funds transfer, ACH, SWIFT, Investigations, Reconciliation, Treasury Operations

Subject matter expert in Cheque processing and delivers subject-matter expertise to customers/lower-level employees

Ensure resolution provided to client queries raised on time by team members through continuous monitoring of emails

Manage a large Team and improving team performance on various KPIs

Identify process re-engineering opportunities and invoke GB/Yellow belt projects as necessary to execute the projects.

Review performance metrics (Productivity and Quality levels) of the team to drive operations excellence

Manage client communication and ensure there is a robust communication framework with the client

Manage process / system related issues to ensure nil impact to client

Perform periodical risk review of the process to ensure controls are put in place

Adhere to all documentation and Audit requirements & regulations

Adhere to the Information Security & compliance guidelines

Create succession planning in the team and retain talent via initiatives

Reduce communication gap between onshore and offshore partners.

Review of EOD reports to ensure all the transactions for the day has been processed and there are no pending exceptions

Excellent judgement and decision-making skills, demonstrated leadership skills

Accountable for complex reporting and analysis requests

Organizes, records, process, services the production of various activities of the team

Best practices should be consistent across resources