Collections & recoveries – Manager – Gurgaon
GurgaonFull Time
COLLECTIONS
CREDIT CONTROL
MONITORING
Job description
Job title: Collections &
recoveries – Manager
Job Location: – Gurgaon
Candidate Specification & Job Description:
8+ years of experience in collections,
recoveries, or credit control, with at least 2/3 years in a QC or audit
function, preferably for UK banking clients
Knowledge of local UK regulations (e.g., data protection, fair collection practices).
Knowledge of local UK regulations (e.g., data protection, fair collection practices).
The Collections and Recoveries QC
manager is responsible for monitoring, evaluating, and ensuring the quality,
compliance, and effectiveness of all collection and recovery activities. The
role ensures that policies, procedures, and regulatory guidelines are followed,
and that all customer interactions and recovery actions meet organizational and
ethical standards.
Conduct periodic reviews and audits of collection and recovery calls, customer communications, and account actions to ensure compliance with internal policies and legal requirements.
Verify adherence to fair debt collection practices, confidentiality, and ethical guidelines.
Ensure accurate documentation and data entry in the collections management system.
Identify process gaps, policy deviations, and compliance risks, and recommend corrective actions.
Manage the work of the team to ensure that timeliness and quality of the team is met
Effective performance management of team and individuals to ensure Key Performance Indicators, targets and objectives are met.
Managing the team leaders to deliver to KPIs, by regular team meetings, floor walks, daily tracking and monitoring of performance against targets,
Preparation of management reports and information, utilising and developing alternative/improved methods of gathering information, to allow more effective reporting
Conduct periodic reviews and audits of collection and recovery calls, customer communications, and account actions to ensure compliance with internal policies and legal requirements.
Verify adherence to fair debt collection practices, confidentiality, and ethical guidelines.
Ensure accurate documentation and data entry in the collections management system.
Identify process gaps, policy deviations, and compliance risks, and recommend corrective actions.
Manage the work of the team to ensure that timeliness and quality of the team is met
Effective performance management of team and individuals to ensure Key Performance Indicators, targets and objectives are met.
Managing the team leaders to deliver to KPIs, by regular team meetings, floor walks, daily tracking and monitoring of performance against targets,
Preparation of management reports and information, utilising and developing alternative/improved methods of gathering information, to allow more effective reporting
Skills Required
Collections & recoveries – Manager – Gurgaon
ITES/BPO/KPO
Full Time, Permanent
Key Skills
- COLLECTIONS
- CREDIT CONTROL
- MONITORING
Other Information
GO/JC/1850/2025
Marilakshmi S
