Senior Manager (Banking Operations) - Bangalore
Full Time
BANKING OPERATIONS
CREDIT CARD OPERATIONS
DELIVERY & OPERATIONS
Job description
Job Title Senior Manager (Banking Operations)
Location - Bangalore
Job Responsibilities :
12+ years of operations experience within a BPO/ Contact
Centre with last few years managing and running the operations.
Experience in banking operations (preferred credit cards -
Credit Card operations Voice, Chat, Back office, Fraud).
Successful track record in growing and inspiring large
teams, with proven ability to select, attract, motivate, retain, and develop
leaders and team members.
Successful track record of improving performance against
quality, efficiency, and effectiveness metrics, and meeting/exceeding
contractual service level performance requirements.
Proven ability to drive performance and grow businesses.
Experience with a matrix driven organization. Proven track
record of building strong relationships with stakeholders.
Strong internal client-facing skills with excellent
communication, negotiation and conflict management skills.
Analytical acumen and the ability to streamline complex
processes.
MBA/ PG Degree would be an advantage.
Skills Required
Senior Manager (Banking Operations) - Bangalore
ITES/BPO/KPO
Full Time, Permanent
Key Skills
- BANKING OPERATIONS
- CREDIT CARD OPERATIONS
- DELIVERY & OPERATIONS
Other Information
GO/JC/2256/2026
Hemalatha
